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HOW TO BUY OUR FURNITURE
To place an order by phone, please call between the hours of 9am and 6pm (EST), Monday through Friday. Furniture and lighting products are also available through home furnishing retailers, interior designers and showrooms nationwide. To find the closest retailer in your area please call our office and we will gladly assist you. In the event that there is not a retailer near you, we will be happy to ship directly to you from Cleveland, Ohio.
E-Mail:
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Phone: 440-543-9773 / 866-545-8858
Fax: 440-543-0749
Address: 8540 Peppermill Run • Chagrin Falls, OH 44023
DEPOSITS
A 50% non-refundable deposit is required for all custom furniture orders. Lighting peices must be paid in full prior to shipping.
SHIPPING
Lighting products usually ship out within 3-5 days after your order is received. If the item is not in stock, we will notify you via e-mail and let you know when you can expect your shipment.
Since our furniture is custom made, please allow 6-8 weeks for shipping.
Except where noted, our products ship via FEDEX ground within the Continental United States. If you would like your order to be shipped more quickly, additional shipping charges will apply.
Items ordered together may not always ship together.
RETURNS & EXCHANGE POLICY:
If the product you purchased from Alicia Stanley & Company Ltd. does not meet your expectations, it may be returned within 7 days of delivery date for a full refund of purchase price and sales tax. A 15% restocking fee will apply to all returns. Please note that you will be required to pay return postage and handling via a carrier that can provide tracking and insurance. Merchandise must be in its original condition and must be sent back in its original box. A copy of your receipt along with your name, address and phone number should accompany your return. Upon receipt, your return will be processed by Alicia Stanley & Company Ltd within 5 business days and credited to your original method of payment.
In the event of damage to your furniture or lighting product that occurred in transit, or you discover any defect in the product manufacturing, please contact Customer Service within 5 business days. At that time we will issue you a return authorization number. Once we have received your return we will issue you a credit.
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PAYMENT OPTIONS
We accept credit card payments from Paypal, which include Visa, MasterCard and American Express.
Full payment is required to ship an order.
We collect sales tax for sales to Ohio residents, as required by law.
TERMS AND CONDITIONS
Alicia Stanley & Company, Ltd carries only the highest quality and well-crafted furnishings and lighting products. We cannot, however, be held liable for any accidents resulting in personal injury from any products sold by Alicia Stanley & Company Ltd.
PRIVACY POLICY
Alicia Stanley & Company Ltd makes every effort to bring you the highest quality furniture and lighting products. We ask all our customers to fill out an order form which includes information such as mailing address, phone numbers and e-mail address. This information is solely used to fulfill your order and send updated company information to you. Alicia Stanley & Company Ltd will not share and/or sell your personal information with anyone outside of Alicia Stanley & Company Ltd.
NEW PRODUCT SUBMISSION
Alicia Stanley & Company Ltd is constantly searching for new artists and designers that might want to share their work with us. Please call or e-mail us with prepared high-resolution images for us to review.
DISCLAIMER
Alicia Stanley & Company Ltd hand-made furniture may, over time, experience shrinking or expansion due to humidity and temperature change. Our furniture, constructed from solid wood could experience slight displacement, as furniture normally does. This slight expansion or contraction is indicative of the character of the reproduction. Any imperfections in the painting are created to add character to each piece. Because each piece is hand finished, it will have its own unique look. Knots and variations in the wood are part of our country cottage look and therefore, no two pieces are alike. Nicks, scratches and distressing are a normal part of the aging look in our cottage collection line.
Prices, availability, estimated delivery times and payment terms are subject to change at any time.
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